Contact the Desk
How to reach the editorial team behind this independent review of Plus500 for readers in Kenya, and what you can expect when you do.
Partner broker detailsReader Enquiries
You have probably arrived here with something concrete in front of you: a page you want checked, a claim on the broker's site that does not match what you remember reading, or a question about how a particular feature of the Plus500 platform is described in our review. The most reliable way to put that in front of the people who write and edit this site is the contact form on this site. Messages sent that way reach the editorial desk directly, and they reach a person rather than a queue that answers itself.
Please write in whatever detail you can. If your question concerns a specific passage, tell us which page and which section, and quote the sentence if you can. If it concerns something you saw on the broker's own materials, describe it plainly and, where possible, note the date you saw it. Brokers change their terms, their instrument lists and their fee tables without announcing it, and a dated observation helps us decide whether a correction is due or whether the material simply moved.
We cannot look at your account, your positions, your deposits or your withdrawals, and we cannot tell you what to do with your money. This site does not hold client funds, does not open accounts and does not act on anyone's behalf with the broker. If your question is about a live account, a pending order or a payment, it has to go to Plus500 itself through its own support channels, not to us.
One practical note. Do not send account numbers, identification documents, card details or anything else you would not put on a postcard. We do not need them, we do not store them, and their presence in a message only creates a risk for you.
Press and Partnerships
Journalists, researchers and editors who want to quote this site, verify a statement in it or ask how a particular conclusion was reached are welcome to write through the same contact form and to say clearly that the message is a press enquiry. Marking it that way helps us route it to the person who can actually answer, and it usually shortens the exchange.
On partnerships, the position is straightforward and worth stating plainly. This site is an independent editorial resource. It is not the broker, it is not owned by the broker, and it is not affiliated with the broker. It does not provide financial services, does not hold accounts, does not accept deposits and does not give advice. Commercial proposals that would require us to soften, withhold or reshape an editorial finding are therefore not something the desk can take forward, and we would rather say so at the outset than waste your time.
We do read proposals for the licensing of our text, for reprints and for academic citation, and we answer those on their merits. If you are unsure whether your enquiry falls into that category, describe what you have in mind in ordinary language and we will tell you honestly whether it is something we can discuss.
Languages and Response Times
The desk reads and writes in English and Swahili. Correspondence in either language is fine, and you do not need to translate your message into English before sending it. Material in other languages can sometimes be reviewed, but we cannot promise a substantive reply in a language the editors do not work in day to day, and we would rather be honest about that than have you waiting.
On timing, we aim to acknowledge reader messages within three working days and to give a substantive answer within ten working days where an answer is possible. Press enquiries that carry a deadline should say so in the first line; we will tell you quickly if the deadline cannot be met. Complex corrections, particularly those that require us to re-check figures against the broker's current published terms, take longer, and we will tell you when a matter is going to run past the usual window.
Weekends and public holidays in Kenya are not working days for this purpose. If you have not heard anything after ten working days, send a short follow-up through the contact form rather than assuming the message was received.
Complaints About This Site
If you believe something published here is wrong, unfair or out of date, we want to hear it, and the process is deliberately simple. Write through the contact form, identify the page and the passage, and explain what you think is incorrect and on what basis. Pointing to a primary source, such as the broker's own published terms or a dated screenshot, moves a complaint along far faster than an assertion alone.
The editors review the complaint, check the underlying material and decide whether a correction, a clarification or no change is warranted. Where a correction is made, the page is amended and the change is noted. Where we conclude the original text stands, we will say so and explain the reasoning. We do not remove accurate editorial content because someone would prefer it absent.
This route covers complaints about the site itself: its accuracy, its tone, its handling of your message, or the conduct of anyone writing for it. It does not cover complaints about Plus500, which must go to the broker through its own complaints procedure. This site has no authority over the broker, cannot intervene in a dispute, cannot reverse a decision and cannot release funds. Sending such a complaint here will only result in a reply pointing you back to the broker.
